Privacy Policy
Last updated: October 2026.
Retryready ("we", "our") is a payment-recovery service for gym and fitness software. This policy describes what data we collect and how we use it.
Data we collect
- Account data: name, business email, and company details you provide when you sign up.
- Payment data from your Stripe account: when you connect Retryready to your Stripe account, we receive metadata about failed invoices and payment attempts (customer names, invoice amounts, decline codes) via Stripe's API. We never receive, store, or transmit full card numbers (PANs). Connection uses Stripe restricted API keys with read-only permissions.
- Usage data: basic analytics about how you use the Retryready dashboard (pages viewed, features used).
How we use data
We use your data only to operate the service: detecting failed payments, sending recovery emails on your behalf, and showing you recovery analytics. We do not sell your data or your customers' data, and we do not use it for advertising.
Data sharing
We share data only with the service providers necessary to run Retryready: Stripe (payments), Postmark (email delivery), and our hosting providers. These providers process data solely as our processors.
Data security and retention
Stripe API keys are encrypted at rest. We retain customer data only as long as your account is active, and delete it on request or account closure, subject to legal retention requirements.
Your rights
You may request access, correction, or deletion of your personal data at any time by contacting us.
Contact
Retryready LLC · For privacy questions, contact us at the support email listed on retryready.com.
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